Terms and conditions

• 1. Who does the GTC apply to?

  The GTC primarily applies to Knowland Games Kft. (4025 Debrecen, Széchenyi u. 40, hereinafter referred to as Knowland, as the service provider, and also to anyone who uses the services of Knowland (player).

• 2. Possibility of deviation from the GTC

  Knowland undertakes to provide services with terms different from those of these GTC only based on a separate written agreement. If there is a discrepancy between these GTC and a separate written agreement, the content of the latter shall prevail. In matters not regulated in the separate written agreement, these GTC shall apply.

• 3. Subject of the GTC

  The subject of these GTC is the services provided by Knowland, the organization of escape room games, and related activities, with particular emphasis on the following:

• I. Reservation:

  • 1. Reservations for games can be made on the www.knowland.hu website or by phone. By making a reservation, these GTC are deemed accepted.
  • 2. It is mandatory to provide accurate information when making a reservation. If Knowland becomes aware that the data provided by the player includes non-genuine elements, it is entitled to partially or completely restrict the player's access to the service.
  • 3. After a successful reservation, a confirmation will be sent via email.
  • 4. The reservation ID may be requested for identification purposes on-site.
  • 5. Cancellations or rescheduling of reservations are accepted only within 24 hours prior to the selected time slot.
  • 6. If a team is 15 minutes late, the game clock will start.
  • 7. Knowland reserves the right to suspend games due to maintenance or changes. Reserved time slots may be canceled or rescheduled after prior notice.

• II. Gift Vouchers:

  • 1. The voucher entitles one-time participation for the number of participants specified on the voucher, from available time slots on the www.knowland.hu website.
  • 2. Reservations made online with the voucher are final, and cannot be withdrawn.
  • 3. If a reserved time slot is not honored or used, Knowland is not obliged to offer an alternative time.
  • 4. The voucher is not redeemable for cash and serves only as a means of payment for the escape room service.
  • 5. The voucher is non-refundable and non-transferable.
  • 6. By submitting a valid reservation, the terms of use are automatically accepted.
  • 7. Knowland is not liable for any financial loss resulting from the loss of the voucher or intentional misappropriation of the coupon code.The gift voucher is valid for 1 year from the date of issue, and cannot be extended afterwards.
  • 8. Az ajándékutalvány a kibocsátás napjától számított 1 éven belül érvényes, az érvényesség meghosszabbítása utólag nem lehetséges.

• III. Payment:

  • 1. The price of the game is available on the www.knowland.hu website during the booking process.
  • 2. Purchasing tickets and gift vouchers operates through the Barion payment system with cash payments available on-site. Split payments are not possible; the full amount must be settled using one payment method! Bank transfer option can also be chosen during purchase, in which case the player transfers the purchase amount to the bank account of Knowland Games Ltd. Online card payments are processed through the Barion system. Card details are not disclosed to the merchant. The service provider Barion Payment Zrt. is supervised by the National Bank of Hungary, license number: H-EN-I-1064/2013.
  • 3. Only one discount can be applied per game, and discounts cannot be combined.

• IV. Participation in the Game:

  • 1. The games are designed for teams of 2-6 people. Teams with more than six members can only play with prior consent from Knowland. The game lasts a maximum of 60 minutes.
  • 2. Comfortable clothing is recommended. Since there are no storage facilities for valuables on-site, it is advisable to take bags and valuables into the rooms.
  • 3. The environment and use of the escape rooms differ from ordinary rooms, so before the game, each player is required to listen to a brief explanation and cooperate closely with the staff of Knowland.
  • 4. The escape room game is a simulation in enclosed rooms, which may involve high levels of mental stress and occasional physical exertion. Physical activity mainly includes but is not limited to activities such as standing, bending, squatting, stretching, lifting, and walking up stairs. Poor visibility conditions or various lighting effects may occur in the room.
  • 5. Participation in the escape game entails various risks and dangers. Players may suffer psychological or emotional injuries, and in extraordinary situations, their physical well-being may be endangered or injured. Escape rooms are not recommended, especially for individuals with heart conditions, epilepsy, panic disorders, claustrophobia, and other phobic conditions.
  • 6. Participants in Knowland's games do so at their own risk and voluntary decision.
  • 7. The game rooms can be used independently by persons aged 14 and over who have legal capacity. Players under the age of 14 must be accompanied by an adult. Admission is free for children under 6, but a maximum of two children under the age of 6 may be in a team, and the team size cannot exceed 6 people. Animals are not allowed in the game rooms.
  • 8. Persons under the influence of alcohol, drugs, or other mind-altering substances, or displaying inappropriate behavior, may be excluded from the game.
  • 9. Smoking is prohibited in the escape rooms and on the premises.
  • 10. Participants in Knowland's games are obliged to:
    • • use the equipment in a proper manner and strive to preserve its condition
    • • not enter areas closed to visitors
    • • immediately notify Knowland staff of any hazardous situations or damaged equipment in the room,
    • • immediately notify Knowland staff of any signs of illness in themselves or others in their surroundings,
    • • cooperate with other persons in the room,
    • • comply fully with the instructions of Knowland staff.
    • • compensate for any damage caused to the room or the objects therein due to improper use.

• V. Data Protection

  • 1. Knowland has a privacy policy, which can be accessed at the following link: PRIVACY_POLICY.pdf
  • 2. Knowland informs players that surveillance cameras are used in the escape rooms, and detailed information regarding these cameras is accessible to anyone on-site.

• VI. Miscellaneous

  • 1. Matters not regulated by the GTC are subject to Hungarian laws. Hungarian courts have jurisdiction over disputes arising from these GTC.